Refund Policy
Understand our refund policy · App Store subscribers should request refunds through Apple
VIP membership is only available via Apple App Store in-app purchase. To request a refund, use the 'Report a Problem' feature at reportaproblem.apple.com, or manage your subscription at iPhone Settings → [Your Name] → Subscriptions → Slumber Copilot. Our refund policy serves as the reference guideline for Apple's review — final approval is at Apple's discretion.
Request Refund via Apple →Android 用戶的訂閱付款由 Google Play 處理。如需申請退款，請直接前往 Google Play 訂閱管理頁面操作。
前往 Google Play 管理訂閱 →🔐 California Consumer Privacy Rights (CCPA)
If you live in California, you have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
✅ What We Delete
- Dream Records (interpretations and analyses)
- Sleep Diary entries
- Sleep Records (monitoring data)
- AI Coach Suggestions and recommendations
📋 What We Keep
- Your user account (remains active)
- Financial/payment records (7 years for compliance)
- Fraud prevention records (5 years)
- Legal hold records (per court order)
- Aggregated, de-identified analytics
🔗 How to Request Deletion
📱 In-App Method (Selective Data Deletion)
- Open Slumber Copilot app
- Go to Profile page
- Click "🗑️ Data Management" button in the Data Management section
- View your data statistics:
- Dream Records - number of dream interpretations
- Sleep Diary - number of diary entries
- Sleep Records - number of sleep monitoring records
- AI Coach Suggestions - number of AI recommendations
- Select which data categories to delete (check the boxes)
- Click "Confirm Delete" button
- Confirm the deletion in the confirmation dialog
- See instant success message and updated statistics
Processing: Instant (completed immediately)
Confirmation: Immediate in-app success message with deletion statistics
Selective: Delete only the data you choose - your account remains active
Note: Financial records will be retained as required by law for 7 years
We do not sell your personal information. Your data is never shared with third parties for commercial purposes.
💬 Need Help?
If you have any questions about our refund policy, contact our support team or visit reportaproblem.apple.com to submit your refund request directly to Apple.